FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS

Click a question below to reveal the answer.

1. HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements.
2. WILL MY INSURANCE COMPANY PAY FOR A RENTAL?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.
3. WHERE DO I GET A CLAIM NUMBER?
4. HOW WILL I KNOW WHEN MY REPAIR IS COMPLETE?
You will be notified by phone when your vehicle is ready to be picked up. Please call or e-mail your advisor during the repair process if you have questions or concerns.
5. IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. We guarantee all of our repairs with a written Limited Lifetime Warranty.

6. WHO DO I PAY MY DEDUCTIBLE TO?
7. WHEN CAN I WASH MY VEHICLE?
  • Always use clean fresh water.
  • Wash your vehicle in the shade.
  • Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
8. WHEN CAN I WAX MY VEHICLE?
9. CAN THE SHOP HELP BURY MY DEDUCTIBLE?

No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point

10. DO I NEED MORE THAN ONE ESTIMATE?

No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.

11. CAN I HAVE MY VEHICLE REPAIRED AT THE SHOP OF MY CHOICE?

Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.

12. WHAT IS SUBROGATION?

Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.

13. THE OTHER INSURANCE COMPANY SAYS MY CAR IS A TOTAL LOSS. WHAT DO THEY MEAN?

The cost of repairs plus the value of the vehicle in damaged condition (salvage value) – is greater than the actual cash value (ACV) of the vehicle prior to the accident.

14. HOW IS THE ACTUAL CASH VALUE DETERMINED?

The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.

16. WHAT IF I WANT TO KEEP MY VEHICLE AFTER IT IS TOTALED?
17. RECOMMENDATIONS AND PRECAUTIONS FOR YOUR NEWLY PAINTED VEHICLE.